Subprocessors
How patient data is handled
- Each clinic is the controller of its patients' data. iTENTi is its processor and acts only on the clinic's written instructions, under a data processing agreement (Article 28 UK/EU GDPR).
- The companies below help us deliver the service. Each is bound by a written contract with data protection terms at least as strict as ours.
- No subprocessor may use patient data to train AI models, for advertising, or for any purpose of its own.
Current subprocessors
Before launch: replace the placeholder rows below with your actual providers, their locations and the safeguards used for each.
| Provider | What they do for us | Where data is processed | Transfer safeguard |
|---|---|---|---|
| [Cloud hosting provider] | Hosts the iTENTi platform and database | [UK / EU region] | [Not needed if data stays in the UK/EU] |
| [AI model provider] | Understands and drafts replies. Zero data retention, no training on customer data. | [region] | [e.g. EU SCCs + UK Addendum / DPF] |
| [Telephony provider] | Connects phone calls and sends SMS verification codes | [region] | [safeguard] |
| [WhatsApp Business API provider] | Sends and receives WhatsApp messages | [region] | [safeguard] |
| [Email delivery provider] | Sends and receives clinic email and verification codes | [region] | [safeguard] |
| [Speech-to-text / voice provider] | Turns calls into text and text into speech | [region] | [safeguard] |
When this list changes
We give customers at least [30] days' notice by email before adding or replacing a subprocessor, so that they have the chance to object, as set out in our data processing agreement. To receive these notices, email privacy@itenti.com.
Website providers
The companies we use to run this website, and for analytics and advertising, are listed in our privacy policy. They never receive patient data.
Documents for clinics
Our data processing agreement, security overview and records of processing are available to customers and prospective customers. Ask for them at privacy@itenti.com.