Let's see where it fits.
Tell us which systems you run. We'll show you exactly where iTENTi fits, and where it doesn't.
contact@itenti.comThe things clinics ask first.
Which channels does iTENTi answer?
Phone calls, email, WhatsApp and website chat. All four run through the same system, so a patient who calls on Monday and messages on Thursday is one thread in one dashboard, not four separate records.
Do we have to change our phone number or booking system?
No. iTENTi sits on top of what you already run. It connects to your existing patient management and booking systems and writes appointments back into them. There is nothing to migrate and no second calendar to keep in sync.
What happens when the AI can't handle something?
It recognises the limit and stops. Clinical questions, complex requests and failed identity checks become a prioritised ticket on your dashboard, with the full conversation and the response time the patient was given. It can also transfer to a person straight away or book a callback.
How does it check who it's talking to?
It asks for full name and date of birth first. If that doesn't match, it sends a one-time code by SMS or email. Attempts are rate-limited, and no patient record opens until a check succeeds.
Is our patient data used to train AI models?
No. Patient conversations and personal data are never fed into public models or kept for third-party training. Identifiers, clinical notes, prescriptions and diagnostic reports are redacted before anything is logged.
Does it work outside opening hours?
Yes, and that's much of the point. It answers at 3am to the same standard as at 3pm, and can book appointments, register new patients and schedule callbacks at any hour. You decide what it should and shouldn't do while the clinic is closed.
What does setting it up involve?
We set up your clinic details, connect your number and channels, import your clinicians and opening hours, and link your booking system and calendar. Your team gets a walkthrough of the dashboard before go-live. The timeline depends on which systems you run, and we confirm it with you when we discuss the integration.