Every patient message. Answered instantly.
iTENTi handles calls, email, WhatsApp and website chat for your clinic. It books, changes and cancels appointments directly in the systems you already run — and escalates anything clinical to your team with the full conversation attached.
Calls
Answered on the first ring
Email
Replied to, not queued
WhatsApp
Same thread, same context
Website chat
Booked without a form
- 4
- Channels, one system
- 24/7
- Always answering
- 1
- Dashboard for your team
- 0
- Patient data used for AI training
Calls · Email · WhatsApp · Web chat
No 5pm cutoff, no voicemail
Live view, history and escalations
Never fed back into public models
Four separate systems, and no one holding the thread.
Healthcare is one of the last industries still running on delayed responses. Patients expect an answer now — most clinics are structured to give them one tomorrow.
Fragmented infrastructure
A phone system, an inbox, a WhatsApp number and a chat widget — four places to watch, and no single view of any patient.
Administrative burden
Staff retype the same details between disconnected tools. Every hand-off is another chance for something to be missed.
Lost patient acquisition
Slow replies at peak times, nothing at all after hours. Patients who cannot reach you simply call the clinic down the road.
Patient communication exists. It just isn’t joined up, isn’t covered out of hours, and is never tracked in one place.
One layer over the systems you already run.
iTENTi sits on top of your patient management and booking systems and takes every channel in one place. Nothing to migrate, nothing to replace — your team keeps working where they already work.
- Connects directly to your existing patient and booking systems
- Writes appointments back to the calendar your staff already use
- No added infrastructure and no change to your phone number
Patients reach out
- Calls
- Website chat
Understands the request, answers it, executes the booking, or escalates it to your team with the full conversation attached.
Your systems, updated
- Patient management
- Clinic booking
- Internal workflows
A patient gets in touch. Three things happen at once.
There is no queue and no triage step. Every conversation is understood, acted on, and either finished or handed to your team in the same moment.
Instant omni-channel interaction
- Replies straight away on voice, email, WhatsApp and web chat
- Detects the language, follows the context, and reads intent as the conversation runs
- Answers general enquiries from information you provide, without touching patient records
Direct appointment execution
- Verifies who it is speaking to before anything personal is shared
- Reads live availability and books, moves or cancels on the spot
- Writes every change straight back into your clinic system
Smart escalation and analytics
- Sends clinical or complex cases to your staff as structured dashboard tickets
- Passes on the full conversation and the response time the patient was promised
- Tracks volume, demand patterns and where enquiries are dropping off
Every interaction is resolved, executed, or escalated with full context — so nothing is lost in the gap between one channel and the next.
Everything reception does on the phone — on every channel.
Answers around the clock
Evenings, weekends and bank holidays included. There is no cutoff and no voicemail — the first reply is immediate whatever time it lands.
Books, moves and cancels
Checks live availability, confirms the slot with the patient, and writes the appointment into your booking system while still on the conversation.
Verifies the patient first
Name and date of birth, with a one-time code by SMS or email as fallback. Attempts are rate-limited, and records stay locked until the check passes.
Follows the patient’s language
Picks up the language a patient writes or speaks in and continues in it, keeping the thread of the conversation across the whole exchange.
Escalates with the full picture
Anything clinical or complex becomes a prioritised ticket carrying the whole conversation. It can also transfer live or book a callback.
Registers new patients
Takes name, date of birth, phone and email, creates the record, and moves straight on to booking the first appointment.
What it never does
It does not give medical advice — clinical questions always go to a clinician. And it cannot reach another clinic’s records: every request is scoped to the clinic it came in on.
One place where your team sees all of it.
iTENTi is run from a secure web dashboard built for reception teams — live oversight, full history, and every escalation in a single queue.
Unified communication view
Voice, messaging, email and live website chat in one interface — incoming requests, active conversations and open escalations as they happen.
Secure access and control
Role-based login with optional multi-factor authentication, and granular staff permissions so sensitive records stay with the people who need them.
History and oversight
Searchable conversation logs and automatic trend tracking, covering working hours and everything that happened while the clinic was closed.
Most tools solve one slice of clinic communication.
They fall into three groups — and each of them leaves your team holding the parts that are left over.
The alternatives
Single-channel tools
One subscription per channel, no booking sync, and still no unified view of the patient.
Basic AI chatbots
Rigid scripts that hold up in a sales pitch and fall over on real scheduling and identity checks.
Traditional workflows
Capped by how many people are on shift, and at their worst exactly when demand peaks.
Instead of paying several vendors and living with the blind spots between them, iTENTi brings every layer into one system built for clinic communication, instant execution and the data that comes out of both.
- Every channel handled in one system, with one view of each patient
- Bookings executed against live availability, not promised and passed on
- Escalations that arrive with the whole conversation already attached
- Running at the same standard at 3am as at 3pm
Patient data handled the way patients assume it is.
Clinics carry the responsibility for this data, so iTENTi is built to make that responsibility easier to hold — not harder to explain.
GDPR and regulatory compliance
Built to regional healthcare data standards, with retention schedules and deletion rules applied to every record that carries patient information.
Zero data retention for training
Unlike general-purpose AI tools, patient conversations are never fed back into public models or kept for third-party training. Not now, not later.
PII and medical redaction
Patient identifiers, clinical notes, prescriptions and diagnostic reports are stripped and redacted before anything is logged or processed.
Role-based access control
Receptionist, manager and admin roles with a precise permission matrix, so staff only reach the records their job actually requires.
Clinic data isolation
Every query is scoped to the clinic it came from. One clinic can never read another clinic’s patients — enforced at the database layer, not by convention.
Full audit trail
Every conversation, escalation, appointment and record access is logged with who did it and when, over an encrypted transmission layer.
The things clinics ask first.
If yours is not here, put it in the form below and we will answer it directly.
Phone calls, email enquiries, WhatsApp messages and website chat. All four run through the same system, so a patient who calls on Monday and messages on Thursday is one thread in one dashboard rather than four disconnected records.
No. iTENTi is a layer on top of what you already run. It connects to your existing patient management and booking systems and writes appointments back into them. There is no migration and no second calendar for your team to keep in sync.
It recognises the boundary and stops. Clinical questions, complex requests and failed verification become a prioritised ticket on your dashboard, carrying the full conversation and the response time the patient was given. It can also transfer to a person straight away or book a callback if the patient cannot wait.
It asks for full name and date of birth first. If that check does not pass, it falls back to a one-time code sent by SMS or email. Attempts are rate-limited, and no patient record is opened until a check succeeds.
No. Patient conversations and personal data are never fed back into public models or retained for third-party training. Identifiers, clinical notes, prescriptions and diagnostic reports are redacted before anything is logged or processed.
Yes — that is much of the point. iTENTi answers at the same standard at 3am as at 3pm, and can book appointments, register new patients and schedule callbacks at any hour. You decide what it should and should not do while the clinic is closed.
We configure your clinic details, connect your number and channels, import your clinician list and opening hours, and link your booking system and calendar. Your team gets a walkthrough of the dashboard before go-live. The timeline depends on which systems you run, and we confirm it during the integration discussion.
Start an integration discussion.
Tell us how your clinic handles patient contact today and which systems you run. We will tell you exactly where iTENTi fits — and where it does not.